RCS Health Services Sdn Bhd. © 2026 All rights reserved
The KL SKY CLINIC
Last updated on July 2, 2026.
We’re RCS Health Services Sdn Bhd (“we”, “us”, or “our”), a company registered in Malaysia, and these Terms and Conditions (our “Terms”) form a legally binding agreement between you and us.
“Services” means all products and services provided by us that link to these Terms, including our website (https://skyclinic.com.my/); and any content provided, generated, or made available for or in relation to our Services (our “Materials”).
“You” (“your”, the “customer”, or the “user”) means any individual using our Services, including any employees, agents, contractors, or other persons accessing our Services with your authorization.
“Using our Services” means interacting with our Services in any way, including accessing, browsing, providing or transmitting any other information, content, materials, or instructions through our Services, integrating with our Services, or doing so directly or through automated tools, scripts, software, or third-party applications.
By using our Services, you agree to be bound by these Terms, as well as our Privacy Policy and any other policies referenced within, which are expressly incorporated into these Terms. If you do not agree, you may not use our Services.
Our Services are intended for users aged 18 or older, or above the age of majority in their jurisdiction, whichever is higher. Persons below this age may not use our Services. If we become aware that a user is below the required age, we may suspend or terminate their access to our Services immediately and without liability.
By using our Services, you acknowledge and agree that:
If you do not meet these requirements, you must not use our Services.
We reserve the right to amend, remove, or vary these Terms at any time. Non-material changes may be effective immediately. For material changes, we may require you to re-accept the Terms to continue using our Services. We will provide you with reasonable notice as legally required, by any reasonable means, and such changes will become effective after the notice period. Changes required by applicable law or emergency may take effect immediately regardless of materiality.
Your continued access to or use of our Services after the effective date of any modifications constitutes your acknowledgment of and agreement to be bound by the revised Terms.
Every clause in these Terms applies in full, except where a mandatory provision of applicable law requires otherwise. Nothing in these Terms limits, excludes, or modifies any mandatory rights, protections, or remedies you may have under the laws that apply to you.
When you place an order with us, you are making an offer to buy the product(s) under these Terms and authorizing us to charge your selected payment method for all amounts due, including prices, taxes, fees, and currency conversion charges. A binding contract is formed only when we expressly confirm acceptance of your order. We will not accept your order until payment has been successfully authorized.
Before acceptance, we may refuse your order for legitimate reasons, including suspected fraud, payment authorization failure, product unavailability, quantity limitations, or manifest pricing errors. If an error affects your order before it is accepted, we will inform you and may cancel the order with a refund or offer another appropriate remedy.
After acceptance, we may cancel an order if we are unable to fulfill it due to circumstances beyond our reasonable control, product unavailability that could not reasonably have been foreseen, or to meet legal or compliance requirements.
You may request to cancel an order at no cost before it ships. While we will make reasonable efforts to accommodate such requests, order processing may occur automatically or outside normal business hours, and we cannot guarantee that cancellation will be possible once preparation for shipment has begun.
Orders marked as “Pending” or “On Hold” cannot be canceled. Once an order has entered the shipping process, it will proceed under these Terms. After delivery, you may return the product. If you have questions about how to make a return, please reach out to us using the contact details at the base of these Terms.
We reserve the right to refuse cancellation requests prior to dispatch where we reasonably suspect fraud, abuse, or unauthorized payment activity.
We offer shipping through selected carrier partners. We reserve the right to substitute carriers or shipping methods at our discretion for operational, logistical, or legal reasons.
All applicable shipping charges are displayed at checkout before you confirm your purchase.
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. These charges are your responsibility unless we expressly state otherwise at checkout.
If you refuse to pay applicable customs charges and the shipment is returned to us, we reserve the right to deduct any return shipping costs, customs fees, and handling costs we incur from any refund due to you, to the extent permitted by law.
Delivery timeframes shown at checkout are estimates. Where required by applicable consumer law, we will deliver no later than 30 days from the conclusion of the contract unless we have agreed otherwise with you.
If delivery cannot be completed because of incorrect address details you provided, your unavailability, or your refusal to accept delivery, and the goods are returned to us or lost as a result, we are not liable for the loss and we reserve the right to deduct re-delivery, return, and handling costs from any refund due to you.
For consumers, the risk of loss or damage to goods passes to you when you, or a third party identified by you (other than the carrier), take physical possession of the goods. If you arrange your own carrier independently of options we offer, risk passes to you when the goods are delivered to that carrier.
For non-consumer customers, risk passes to you upon dispatch.
We may be unable to deliver to certain locations due to legal, regulatory, logistical, or sanctions-related restrictions. Available delivery destinations will be indicated at checkout.
If we determine, after an order is placed, that delivery cannot be legally or practically completed, we will notify you and refund any amounts paid for the undelivered goods.
You should inspect your order upon delivery and notify us of any visible damage, missing items, or non-conforming goods as soon as reasonably possible. Late notification may limit our ability to investigate or process your claim.
We may update, modify, or improve our Services from time to time. These updates may include technical adjustments, security enhancements, performance improvements, changes to features, or adaptations required to comply with legal or regulatory requirements. We reserve the right to implement updates at any time and for any reason, whether temporarily or permanently, with or without notice, and without liability to you or any third party, to the maximum extent permitted by applicable law.
You acknowledge that our Services may contain errors, bugs, or interruptions. We have no obligation to provide notice of, or correct, update, modify, maintain, or repair any aspect of our Services, except as required by applicable law.
We reserve the right to suspend or discontinue all or part of the Services where reasonably necessary for legal, security, operational, or business reasons. Where practicable, we will provide reasonable notice before discontinuing a Service.
We aim to keep the Services available and reliable. However, the Services may occasionally be unavailable due to scheduled maintenance, updates, technical issues, or circumstances beyond our reasonable control. We are not liable for any loss or damage arising from temporary interruptions to the Services, to the maximum extent permitted by applicable law.
By accessing our Services, you acknowledge our collection and analysis of usage metrics, service interaction patterns, and operational data across our user base in accordance with our Privacy Policy and applicable data protection laws. We may aggregate and anonymize this information for analytical purposes, research, product development, and industry insights. All such aggregated and anonymized data, once processed to remove identifying characteristics, becomes our proprietary information and may be utilized, disclosed, or published at our discretion. This aggregated data will not include information that could reasonably identify you as an individual user. Additionally, we reserve the right to leverage non-identifying information you provide through the Services to enhance functionality, promote our services, optimize user experience, and refine our service offerings.
“User-Generated Content” refers to any content, materials, information, feedback, ideas, suggestions, feature requests, reviews, or communications that you submit, post, upload, share, or otherwise provide to us or through our Services, whether publicly or privately.
By submitting User-Generated Content to us or through our Services, you grant us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, distribute, modify, run, copy, publicly display, translate, or otherwise create derivative works of your content in a manner that is consistent with your privacy preferences and our Privacy Policy. This includes, without limitation, the right to use feedback, ideas, suggestions, and feature requests to develop, improve, and promote our Services without any obligation or compensation to you.
You retain your intellectual property ownership rights over your User-Generated Content. By submitting User-Generated Content, you represent and warrant that you own or have the necessary rights, licenses, and permissions to grant the license above, and that your content does not infringe, misappropriate, or violate the rights of any third party.
We reserve the right to review, edit, refuse, or remove any User-Generated Content at our sole discretion and without notice.
We aim to ensure that all information found on our Services is accurate and up to date. However, occasional errors, inaccuracies, or omissions may occur. We reserve the right to correct such errors and update information at any time. We do not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.
The descriptions of our Services published on our website are intended to accurately represent what is offered. However, the nature and scope of our Services may vary depending on your requirements, and minor differences between published descriptions and the Services as delivered do not constitute a breach of these Terms.
We make reasonable efforts to ensure that product images and descriptions on our Services accurately represent the products offered. However, due to technical factors such as differences in device displays, lighting conditions, browser settings, and screen resolutions, minor variations in color or appearance may occur. Such minor visual differences that do not affect the product’s conformity with the contract or its intended use do not constitute a defect.
Product listings on our Services are subject to availability. The inclusion of a product on our Services does not guarantee that it is in stock or will remain available. We reserve the right to limit the quantity of any product available for purchase and to discontinue any product at any time.
We may provide links to third-party websites, applications, or resources (“Linked Sites”) for your convenience. However, we don’t control, review, monitor, or endorse these Linked Sites or their content, and we can’t make any promises about their availability, accuracy, reliability, or suitability. When you access and use Linked Sites, you’re doing so at your own risk, and we won’t be responsible for any damages or losses that arise from your use of or reliance on any Linked Site.
We reserve the right to remove or disable links to any Linked Site at any time without notice or liability. When you access any Linked Site, you acknowledge that you’re leaving our platform and that different terms of use and Privacy Policies may apply to your use of those Linked Sites.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by circumstances outside our reasonable control (“Force Majeure Events”). Force Majeure Events include, but are not limited to, acts of God, natural disasters, internet outages, cyberattacks, strikes, and failures of third-party services.
Upon the occurrence of a Force Majeure Event, we will use commercially reasonable efforts to promptly notify you through any reasonable means about the nature of the event and its expected impact on our Services, to the extent practicable under the circumstances. Any delay or failure to provide such notification due to the Force Majeure Event itself shall not constitute a breach of this agreement or result in any additional liability to us. The affected obligations will be suspended for the duration of the Force Majeure Event, and any performance deadlines will be automatically extended by a period equal to the duration of the delay plus a reasonable period for resuming activities.
If a Force Majeure Event affects our ability to deliver a product, we will work with you to arrange a new delivery date once the event is over. If such an event occurs and you no longer want us to provide the product, you may cancel your order.
A Force Majeure event does not excuse payment obligations for Services already rendered or goods already provided to you by us.
If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed removed to the extent necessary, and the remaining provisions shall remain in full force and effect.
If the removal of a provision materially affects the balance of rights and obligations under these Terms, we may amend the affected provision to the extent necessary to make it lawful, while preserving its original purpose as closely as possible.
No waiver of any breach, default, or right under these Terms shall be effective unless expressly made in writing and signed by an authorized representative of the waiving party. Our failure or delay in exercising any right or remedy under these Terms shall not operate as a waiver, impair future rights to strict performance, or affect any other available rights or remedies.
These Terms, together with our Privacy Policy and any mandatory pre-contractual information, form the agreement between you and us regarding our Services. They replace any prior discussions or communications relating to the same subject matter.
Nothing in these Terms limits or excludes any rights you have under applicable consumer protection, unfair commercial practices, or data protection laws. If any information we provide to you before entering into the contract is required by law to form part of the contract, it will remain binding.
We may update these Terms in accordance with the “Changes to Our Terms” section. We are not bound by any other term or condition you propose in any correspondence, purchase order, or document, regardless of whether we expressly object to it. Any other changes must be agreed in writing.
You may contact us at any time using the contact details at the base of these Terms. Where these Terms require notice in writing, email is sufficient unless mandatory law requires another method. A notice is considered received when it is sent, provided there is no indication that delivery has failed.
You may not transfer your rights or obligations under these Terms to another person without our prior written consent, unless such transfer is permitted by applicable law.
We may transfer our rights and obligations under these Terms to another company, including in connection with a merger, acquisition, corporate reorganization, or sale of assets. If we do so, we will ensure that your rights under these Terms are not reduced as a result of the transfer. Where required by law, we will inform you of such transfer.
In these Terms, “including” means “including but not limited to.”
The authoritative version of these Terms is the original English (US) version, which shall prevail over any translation in the event of a conflict. Any translations are provided purely for convenience, and we are not responsible for errors or inconsistencies in them.
Headings in these Terms are for convenience only and do not affect the interpretation of any provision.
Any provision of these Terms that by its nature or express terms should survive the expiration or termination of these Terms will survive, including any accrued rights and obligations.
Please direct all communications regarding these Terms to: Customer Experience Team Skyclinic
+60 16-282 3679
RCS Health Services Sdn Bhd. © 2026 All rights reserved
The KL SKY CLINIC